The Government of Mongolia has decided to publicly release civil servants’ performance evaluations. Consequently, Ministries and government agencies must make these evaluations accessible to citizens. This step aims to improve transparency, accountability, and public trust.
A consolidated review of data from multiple Ministries and agencies shows that civil servants perform at high levels. On average, employees earned 98.7 percent. Most received “Excellent–A” or “Satisfactory–B” grades. However, over half of citizens remain dissatisfied with public services. Therefore, the government sees this gap as a signal to improve service quality and strengthen managerial responsibility.
Officials have instructed all Ministers, agency heads, governors, and directors of major institutions to disclose evaluations for various periods. By doing so, citizens can directly monitor civil servants’ performance and the use of public resources. Moreover, the government expects civil servants’ performance evaluations to serve as a tool for accountability and constructive feedback.
First Deputy Chairman of the Cabinet Secretariat, Munkh-Erdene Dembereltseren, emphasized that independent evaluations drive productivity and improve the quality of public services. In addition, he noted that public disclosure motivates civil servants to take responsibility for their work. Furthermore, transparent evaluations encourage public trust and strengthen confidence in government operations.
Meanwhile, Minister of Mongolia and Chief Cabinet Secretariat Byambatsogt Sandag now oversees reforms to make evaluations fairer and more effective. Specifically, he is improving assessment methods, ensuring impartial reviews, and linking results to incentives. Consequently, these changes aim to make civil servants’ performance evaluations more accurate and meaningful.
In conclusion, the government now requires full transparency in civil servants’ performance evaluations. Officials believe public access to these reports allows citizens to hold institutions accountable. Furthermore, they expect this step to increase productivity, enhance public services, and strengthen managerial oversight. By prioritizing transparency and accountability, Mongolia takes a significant step toward modernizing its civil service and fostering stronger public trust.
